Shipping Policy
During the product page, guests can choose their preferred shipping option. We will provide an estimated delivery date for every item in your bag based on your shipping selection and delivery address.
Production Time & Shipping Options
| Order Type | Production Time (Business Days) |
Shipping Time (Business Days) |
Shipping Method | Shipping Fee (USD) | Estimated Arrival Time (Business Days) |
|---|---|---|---|---|---|
| Standard Order | 7 - 9 | 8 - 10 | UPS / USPS | Free Shipping | 15 - 19 |
| Fast Order | 5 - 7 | 3 - 5 | DHL | $25.00 per order | 8 - 12 |
| Rush Order | 3 - 4 | 3 - 5 | DHL | $25.00 per order + $3.99 per item | 6 - 9 |
Note:
- Special urgent orders that need to arrive before a specific date should contact customer service in advance. We will prioritize production and shipping.
- Delivery dates may change due to uncontrollable factors such as bad weather, holidays, or strikes.
Receiving Time
Receiving Time = Production Time + Shipping Time
How Will I Know My Order Has Shipped?
You will receive a shipping confirmation email once your order is ready to ship. Orders may take 5–9 business days to process due to customized work. Tracking numbers may take 24–48 hours to update.
Do You Ship Internationally?
Yes, we ship internationally using DHL and USPS. Shipping costs vary by destination and customs duties may apply.
Contact Us
For any other questions, please email support@intenzcustomshop.com.